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TERMS AND CONDITIONS

By Using Our Services in Your Home, You Agree to the Following

Our Service Agreement: What to Expect

We’re passionate about providing excellent cleaning services to our valued customers. To ensure we consistently deliver high-quality work and maintain a safe environment for everyone, please review the following terms regarding our services:

Our Commitment & Right to Service

We strive to accommodate all your cleaning needs. However, we reserve the right to cancel or decline any service for any reason. We maintain a strict policy against racism, sexism, or any form of disrespect towards our staff. Such behavior will lead to the immediate and permanent cancellation of your services.

Safety and Health Limitations for Our Staff

The well-being of our team is a top priority. For their safety, our staff will not:

Climb higher than a standard two-step ladder.
Move or lift heavy furniture or items that would typically require more than one person to move.
Clean biohazardous materials, including human or animal waste.
Work in areas with active insect infestations.
Clean areas with visible mold growth.
Undertake any other task that could put their health or safety at risk.

Regarding Your Pets

We love pets and will always be mindful and careful around them. However, you are ultimately responsible for ensuring their safety and well-being during our cleaning service. If your pets are disruptive to the point of interfering with our cleaning duties, we ask that you secure them for the remainder of your cleaning appointment. Failure to do so will result in a cancellation of your cleaning appointment with no refunds issued.

Liability for Damages

Our team members exercise reasonable care while cleaning your home. We are insured for damages or breakages directly caused by our staff.

However, we are not liable for:

Damage resulting from “normal wear and tear.”
Damage due to improper installation of an item.
Damage to artwork, collectibles, or family heirlooms valued over $200 unless you have informed us in writing about these items when booking your appointment.
Reporting Damage: If you notice any damage or potential issues after our team has left, please notify Happy Home Cleaning Services within 24 hours of the cleaning appointment. We will investigate and work with you to find a fair solution.

Specific Item Exclusions & Considerations:

Carpet & Rug Snags: Snags can happen with normal wear, furniture movement, or vacuuming. Our vacuums are industry-standard and not adjustable. We will be cautious around known problem areas in your carpets or rugs to minimize this.
Broken Blinds: Blinds can become brittle and cords can weaken over time due to sun exposure and age. Please be aware there’s an inherent risk of breakage during cleaning.
Improperly Hung Items: Pictures, decorations, or mirrors that are not securely attached to the wall may fall during dusting or wiping. We are not responsible for items that are not properly secured.
Valuable Items (Artwork, Collectibles, Heirlooms over $200): To avoid risk with expensive or irreplaceable items, we do not clean them unless you have specifically informed us in writing about them and their value. It is your responsibility to notify us about such items.
Specialty Furniture & Surfaces (Woodwork, Vintage/Antique Wood, Unsealed Surfaces): Please inform us when booking if you have woodwork, wooden furniture (especially vintage or antique pieces), or any surfaces that are not sealed or require special cleaning methods. If you have specific cleaning products you’d like us to use for particular items (like leather furniture or pianos), please let us know via email and provide the products.

Utilities Required

We require access to electricity and water to perform our cleaning services. If your utilities are off, we will gladly help you reschedule your appointment for a time when they are restored.

Homes Requiring Intensive Cleaning

If a home is in a condition that presents significant challenges (e.g., broken glass, excessive clutter, hoarding situations or any other signs of serious neglect), no work will be performed due to homes in that condition being out of our scope. We cannot guarantee our results or be able to clean according to our standards.

Cancellations and Rescheduling

We carefully schedule our appointments. Last-minute cancellations or rescheduling requests disrupt our operations and result in financial losses for our company and staff. Therefore, a fee equal to half (50%) of your cleaning fee applies if you cancel or reschedule with less than 48 hours’ notice. We may waive this fee if we can fill the appointment slot or if there is a serious and unavoidable reason for the change.

Non-Solicitation of Our Staff

We invest significant time and resources in finding, vetting, and training our cleaning professionals. Our employees agree not to provide home-related services directly to our past or present customers.

If you wish to hire one of our staff members directly, please discuss this with one of the owners. If you solicit and hire one of our team members without this discussion, a referral and training fee of $5,000 per employee will be charged. We highly value our employees, and this fee reflects that investment.

Understanding Your Responsibilities as a Customer

As a customer of Happy Home Cleaning Services, it's crucial to understand your responsibilities to ensure a smooth and effective cleaning experience. This includes providing access to your home, informing us about any specific cleaning needs, and ensuring that valuable items are secured or disclosed prior to our arrival.

By communicating openly about your expectations and any potential hazards, you help us maintain a safe working environment for our staff. This collaborative approach allows us to deliver the best possible service while minimizing risks associated with cleaning your home.

Insurance and Liability Coverage

Happy Home Cleaning Services carries insurance to cover damages or breakages directly caused by our staff during the cleaning process. This coverage is designed to give you peace of mind, knowing that we take responsibility for our actions and prioritize the safety of your belongings.

However, it is important to note that we are not liable for damages resulting from normal wear and tear, improper installation of items, or for items valued over $200 unless previously disclosed. Understanding these limitations can help manage expectations and ensure a positive experience.

Safety Protocols for Our Cleaning Staff

The safety of our cleaning staff is paramount at Happy Home Cleaning Services. We have established clear protocols to protect our employees while they perform their duties. This includes specific limitations on the tasks they can undertake, such as avoiding high ladders or cleaning biohazardous materials.

By adhering to these safety protocols, we not only protect our staff but also ensure that our services are performed efficiently and without risk. Customers are encouraged to communicate any safety concerns or conditions in their homes that may affect the cleaning process.

Feedback and Communication Channels

We value customer feedback as it helps us improve our services and address any concerns promptly. Happy Home Cleaning Services encourages open communication before, during, and after your cleaning appointment. Whether you have questions about our policies or wish to provide feedback on our services, we are here to listen.

To facilitate this, we provide multiple communication channels, including phone, email, and our website's contact form. Engaging with us ensures that your cleaning experience meets your expectations and that any issues can be resolved quickly and effectively.