Our Service Agreement: What to Expect

We’re passionate about providing excellent cleaning services to our valued customers. To ensure we consistently deliver high-quality work and maintain a safe environment for everyone, please review the following terms regarding our services:

Our Commitment & Right to Service

 

We strive to accommodate all your cleaning needs. However, we reserve the right to cancel or decline any service for any reason. We maintain a strict policy against racism, sexism, or any form of disrespect towards our staff. Such behavior will lead to the immediate and permanent cancellation of your services.

 

Safety and Health Limitations for Our Staff

 

The well-being of our team is a top priority. For their safety, our staff will not:

Climb higher than a standard two-step ladder.
Move or lift heavy furniture or items that would typically require more than one person to move.
Clean biohazardous materials, including human or animal waste.
Work in areas with active insect infestations.
Clean areas with visible mold growth.
Undertake any other task that could put their health or safety at risk.

 

Regarding Your Pets

We love pets and will always be mindful and careful around them. However, you are ultimately responsible for ensuring their safety and well-being during our cleaning service. If your pets are disruptive to the point of interfering with our cleaning duties, we ask that you secure them for the remainder of your cleaning appointment. Failure to do so will result in a cancellation of your cleaning appointment with no refunds issued.

 

Liability for Damages

Our team members exercise reasonable care while cleaning your home. We are insured for damages or breakages directly caused by our staff.

However, we are not liable for:

Damage resulting from “normal wear and tear.”
Damage due to improper installation of an item.
Damage to artwork, collectibles, or family heirlooms valued over $200 unless you have informed us in writing about these items when booking your appointment.
Reporting Damage: If you notice any damage or potential issues after our team has left, please notify Happy Home Cleaning Services within 24 hours of the cleaning appointment. We will investigate and work with you to find a fair solution.

Specific Item Exclusions & Considerations:

Carpet & Rug Snags: Snags can happen with normal wear, furniture movement, or vacuuming. Our vacuums are industry-standard and not adjustable. We will be cautious around known problem areas in your carpets or rugs to minimize this.
Broken Blinds: Blinds can become brittle and cords can weaken over time due to sun exposure and age. Please be aware there’s an inherent risk of breakage during cleaning.
Improperly Hung Items: Pictures, decorations, or mirrors that are not securely attached to the wall may fall during dusting or wiping. We are not responsible for items that are not properly secured.
Valuable Items (Artwork, Collectibles, Heirlooms over $200): To avoid risk with expensive or irreplaceable items, we do not clean them unless you have specifically informed us in writing about them and their value. It is your responsibility to notify us about such items.
Specialty Furniture & Surfaces (Woodwork, Vintage/Antique Wood, Unsealed Surfaces): Please inform us when booking if you have woodwork, wooden furniture (especially vintage or antique pieces), or any surfaces that are not sealed or require special cleaning methods. If you have specific cleaning products you’d like us to use for particular items (like leather furniture or pianos), please let us know via email and provide the products.

Utilities Required

We require access to electricity and water to perform our cleaning services. If your utilities are off, we will gladly help you reschedule your appointment for a time when they are restored.

Homes Requiring Intensive Cleaning

If a home is in a condition that presents significant challenges (e.g., broken glass, excessive clutter, hoarding situations or any other signs of serious neglect), no work will be performed due to homes in that condition being out of our scope. We cannot guarantee our results or be able to clean according to our standards.

Cancellations and Rescheduling

We carefully schedule our appointments. Last-minute cancellations or rescheduling requests disrupt our operations and result in financial losses for our company and staff. Therefore, a fee equal to half (50%) of your cleaning fee applies if you cancel or reschedule with less than 48 hours’ notice. We may waive this fee if we can fill the appointment slot or if there is a serious and unavoidable reason for the change.

Non-Solicitation of Our Staff

We invest significant time and resources in finding, vetting, and training our cleaning professionals. Our employees agree not to provide home-related services directly to our past or present customers.

If you wish to hire one of our staff members directly, please discuss this with one of the owners. If you solicit and hire one of our team members without this discussion, a referral and training fee of $5,000 per employee will be charged. We highly value our employees, and this fee reflects that investment.